Cancellation and insurance
The need to cancel your holiday before the start of your journey is undesirable, but sometimes unavoidable.
Cancellations made at least 45 days before your arrival are free of charge. Cancellations made after this date until 2 weeks before your arrival will be invoiced at 70% of the total price. Cancellations made one week before your arrival will be invoiced at 90% of the total price and if you arrive late or depart early, we must unfortunately charge the full price.
An effective means to protect you against this type of payment is called trip cancellation insurance, as it is legal to charge cancellation fees according to EU standards.
We recommend our guests purchase a travel cancellation insurance to avoid paying a cancellation fee if you are unable to travel due to illness or other justifiable reasons. The premium is 5% of the total price.
The registration form is available here:
Link to the form
Should you have any questions regarding this matter, please contact us.
The right of withdrawal as laid down in the Consumers' Code (Notification pursuant to Part III, Section III, Paraghraph I of Italian Legislative Decree no. 206/2005) is not contemplated. However, we are willing to apply the above mentioned conditions for withdrawal.
Mandatory information according to the EU-Regulation N. 524/2013 of the European Parliament and of the Council: Platform for online dispute resolution for consumer disputes (ODR) to the European Commission: http://ec.europa.eu/consumers/odr/